Disabling Knowledge Base
Started 1 year ago by Thulo Support Team in Thulo Cloud
Learn how to manage knowledge base visibility in Thulo Cloud: disable for customers, control staff access, and maintain privacy for internal articles.
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Customers Area
If you wish to disable the Knowledge Base in the customer area:
- Navigate to Setup -> Settings -> Customers.
- Set Use Knowledge Base to No.
Staff Members
- Granting staff members Knowledge Base View (Global) permissions allows access to internal knowledge base articles.
- To restrict access for specific staff members, do not grant Knowledge Base View (Global) permissions.
Note: Enabled knowledge base in the customer area allows all visitors access to articles.
Tags: disabling-knowledge-base
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