Managing Ticket Services

This article explains how to utilize Ticket Services within Thulo Cloud to categorize customer support tickets based on specific products or services.

Benefits of Ticket Services:

• Improved Ticket Organization: Categorize tickets by product/service, allowing for efficient routing, prioritizing, and resolution.
• Enhanced Reporting: Gain insights into support issues associated with different products or services, enabling better decision-making.
• Streamlined Workflow: Facilitate faster issue resolution by directing tickets to the most qualified support personnel for the specific product/service.

Enabling/Disabling Ticket Services:

1. Navigate to Setup in Thulo Cloud.
   
2. Go to Settings and then Support.
   
3. Locate the option for Ticket Services and enable or disable it as needed.
   

Creating New Ticket Services:

1. Go to Setup in Thulo Cloud.
2. Navigate to Support and then Services.
   
3. Click on the "Create Service" button.
4. Enter a clear and descriptive name for the new product or service.
5. Save the newly created service.
   

Customer Experience:

When a customer opens a new support ticket, they will be presented with the option to select the relevant product or service from the available Ticket Services list. This selection helps direct the ticket to the appropriate support team for faster and more relevant resolution.

By effectively utilizing Ticket Services in Thulo Cloud, you can streamline your customer support workflow, improve issue resolution times, and gain valuable insights into your product/service performance through support interactions.