Setting Limits for Ticket Attachments

This article explains how to configure the maximum number of file attachments allowed per support ticket in Thulo Cloud, helping you manage storage space and potentially improve support efficiency.

Setting Attachment Limits:

1. Navigate to Setup in Thulo Cloud.
2. Go to Settings and then Support.
   
3. Locate the option for "Maximum ticket attachments".
   
4. Enter the desired maximum number of attachments allowed per ticket.

Benefits of Setting Limits:

• Storage Management: By limiting attachments, you can help control storage space usage within Thulo Cloud.
• Improved Efficiency: Encouraging customers to prioritize the most relevant attachments can streamline the support process.
• Reduced Clutter: Limiting attachments can prevent tickets from becoming overloaded with unnecessary files.

Considerations:

• Determine an appropriate limit based on your typical support ticket needs and available storage.
• Consider offering alternative file sharing options (e.g., cloud storage links) for cases requiring multiple large files.

By effectively managing the maximum ticket attachments in Thulo Cloud, you can maintain control over storage usage, potentially improve support workflow efficiency, and ensure a more focused approach to addressing customer issues.